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Return Policy

Return Policy

Customer satisfaction is our top priority. Therefore, we want to provide only the best products for your children. Each product is original and had undergone thorough quality control before we display them on our site.

  • Please note that we do not accept cancelations or cash refunds due to ordering mistakes. Kindly refer to measuring guide and size charts provided to be sure you get products that work for you or your children. If you are still in doubt, contact our customer service representative at hello@jaimeandjaimie.com
  • Merchandise may only be returned if defective, unwashed, unworn with original price tags. Please note that there will be NO cash refund.
  • If you would like to return your purchase, you must contact us at hello@jaimeandjaimie.com within 2 working days after receiving your purchase and we will send you an email containing returns instructions on returning the product.
  • The item must be sent back immediately to us and we must receive it within 7 days. Jaime & Jaimie have the right to cancel returns if customers are unable to do so.
  • Customers will be responsible for the delivery fees for refunding the items.
  • Items purchased from www.jaimeandjaimie.com cannot be returned at Jaime & Jaimie store. Our sales representative has the right to refuse any returns from site purchase and direct you to our site customer representative at hello@jaimeandjaimie.com.
  • Once the product is received and has undergone a quality control check to ensure the product has not been worn and that the tags are still in place, the exchange will be given to you.

 

FAQs

 

HOW CAN I PAY FOR MY ORDER?

 

We accept these following payment options:

1. Bank Transfer to Bank BCA - Acc. No. 088-3378-889 a/n Virijani

2. Bank Transfer to Bank MANDIRI - Acc. No. 142-00-8933338-8 a/n Virijani

3. Please contact us for international purchases.

 

CAN I PURCHASE FROM OVERSEAS?

We are based in Indonesia, but we are delighted because you drop by. Please contact us for international rates, shipping and payment method.

 

HOW TO CONFIRM PAYMENT

After payment has been done, you can sign in with your current account, then click ‘Order History’ to view your order then click ‘Payment Confirmation Form’. Fill in all the details and we will process your order within 1 working day.

 

DO YOU HAVE PHYSICAL STORE WHERE I CAN VISIT?

Yes, we have two stores located at Galaxy Mall 2 Unit 291B and Supermall Pakuwon Indah 1 Unit 62, Surabaya. Please say hello when you drop by!

 

I AM A MEMBER OF JAIME & JAIMIE Galaxy Mall / Supermall. CAN I ACCUMULATE MY POINTS WHEN I SHOP AT www.jaimeandjaimie.com?

Unfortunately, we are unable to accumulate points from your purchases at the site or webstore. Jaime & Jaimie stores (Galaxy Mall /Supermall) and site (www.jaimeandjaimie.com) have separate management. However, you may find the same products sold at Jaime & Jaimie, Galaxy Mall / Supermall. 

We are in the progress of preparing another membership reward programme for www.jaimeandjaimie.com. Please stay tune for our updates!

 

CAN I CANCEL MY ORDER?

You cannot cancel your order after submitting. Please review your shopping cart and sizing before placing your order.

 

WHY ARE MY ORDER CANCELLED?

Maximum payment for an order is 1x24 hours after orders have been placed. If payment has not been completed after the time limit, the order will be canceled automatically.

 

WHAT DO I DO IF I HAVE RECEIVED THE PACKAGE BUT THERE IS A PROBLEM WITH THE PRODUCT?

Please read our site’s return and exchange policy. Or alternatively you can email us at hello@jaimeandjaimie.com

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

A regular shipping service usually takes about 2-3 working days to deliver within Surabaya area or 3-5 working days to ship to other cities in Indonesia.We use JNE / NCS courier Service with trackable Airway Bill, you can track your shipment easily.